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Terms & Conditions

Intervision Global ECOM Ltd T/A vision-supplies



The supply of goods by Intervision Global ECOM Ltd, Trading As vision-supplies ("the seller", “Us”) shall be subject to and conditional upon acceptance of the following terms and conditions which shall apply notwithstanding any purported waiver, expressed or implied, by or on behalf of the seller. Where there is any conflict between these conditions and any proposed by the buyer of the goods ("the buyer", “You”) these terms and conditions shall apply. Any condition which the buyer wishes to apply on any supply of goods must be specifically agreed in writing by the seller.

All descriptions of the products and services contained on the Sellers’ website or otherwise communicated to the Customer are approximate only and shall not form any part of the contract between the seller and the customer. We shall not be liable to the customer for any errors or omissions on the website. The advertising of products and services on our website is not an offer capable of acceptance; it merely constitutes an invitation by the Seller for the Customer to make an offer to purchase products.


All prices quoted by the seller are subject to alteration without notice unless otherwise expressly agreed in writing by the seller.


Responsibility for damage to or loss of goods in transit prior to the passing of the risk in the goods will only be accepted by the seller if the buyer notifies the seller within two working days of delivery in the case of damage or within two working days from the date of receipt of invoice in the case of loss or non-delivery. Claims for shortages or damage will not be accepted after a clear receipt has been given to the seller or the seller's agent. If goods cannot be examined on delivery, delivery sheets or documents presented to the buyer should be signed "Unexamined" and any damage or shortage discovered after examination of the goods notified in writing to the seller within two working days after delivery.  Once notification is received, you will be issued with an RMA number, and we will either arrange to collect the goods, or ship at our own cost, back to us for further inspection and comment. 

We shall, at our discretion, replace the products or refund the purchase price.   


The risk in the goods supplied shall pass to the buyer on delivery into the buyer's possession or to the carrier or place of delivery nominated by the buyer and the seller shall be under no liability whatsoever for any loss or damage occurring thereafter.


Orders within the UK: VAT is added at the prevailing rate (currently 20.0%). 

Orders destined for outside the UK, but within the EU: When supported with a valid VAT registration number, are supplied net of VAT. Please ensure you tick the VAT Exemption box and supply your VAT number.

In the event that you do not supply a valid VAT number, or provide an incorrect VAT number, VAT will become applicable at the prevailing rate until it is rectified, which may result in a delay with your order.

VAT is charged for all personal purchases irrespective of the currency or destination within the EU, in accordance with current UK legislation.

Orders destined outside of the EU: Are treated as exempt of VAT, with no requirement to supply further information.  Please ensure that you check the VAT Exemption box. 


Where products are manufactured or adapted to the buyer's own specification, the seller accepts no responsibility as regards the fitness for purpose of the products so supplied, and those goods are not returnable for credit without the specific prior written agreement of the seller.
You are liable for full payment of the product for a made to order product, or a product that has been altered upon your request, and these cannot be returned or exchanged. 


Notwithstanding condition 1, the title of goods supplied and the equitable ownership shall remain with the seller until full payment has been received by the seller for all monies due in respect of the goods supplied.


Payment methods:

  • Credit card details processed securely online (via Realex)
  • Credit card details sent separately via telephone/ fax
  • Electronic Bank transfer
  • Credit account (please contact the office should you wish to apply for a credit account)

We DO NOT accept payment by cheque

We accept Visa, Visa Electron, Visa Debit, MasterCard, Maestro, Solo and American Express (AMEX).

Where payment has been made by credit card in a currency that is different to the currency of the credit card, additional charges may apply which are levied by the credit card provider.  The buyer will be given a “CCP rate”, which is essentially the exchange rate agreed by the card provider. Any issues or queries in regard to charges or rates applied by your card provider should be directed to them.

Unless otherwise specifically agreed in writing between the seller and the buyer, payment is due prior to despatch of products. 

Unless otherwise specifically agreed in writing between the seller and the buyer, where the goods are supplied on credit, payment is due thirty days from the date of the seller's invoice. Failure on the part of the buyer to pay the seller's invoices in the time stated may result in the seller taking appropriate action to recover the debt, or suspension of the buyer's authority to purchase goods or services from the seller, or a claim from the seller being pursued to recover such interest on the outstanding debt as may be appropriate, or any or all of the aforementioned courses of action as the seller feels appropriate. Interest is chargeable at 5% above the Bank of England Base Rate per month for overdue payments.


Bank Name: AS LHV Pank Bank Name: AS LHV Pank Bank Name: Community Federal Savings Bank
Account Name: InterVision Global ECOM Ltd Account Name: InterVision Global ECOM Ltd Account Name: InterVision Global ECOM Ltd
Account No.: 00883715 IBAN: EE267777000091792499 Account No.: 8465276870
Sort Code: 04-03-01 SWIFT (BIC): LHVBEE22 ACH Routing No: 026073150
IBAN: GB39LHVB04030100883715     Fedwire Routing No.  026073008


Please enter your order number (as referenced in your confirmation email) as the payment reference.



Typical lead time is approximately 2-4 working days within the EU, 4-7 Rest of World.  In the event of a change to these timeframes, the seller will endeavour to notify the buyer accordingly.
The seller accepts no liability for any loss, damages or expenses arising from the late delivery of goods by the seller, its agents or its agents' carriers due to any cause whatsoever. Any delivery time or date for despatch or delivery date which the seller may specify is accordingly an estimate only and thus should not be relied upon. The seller will however, seek to achieve delivery dates specified as far as it is within its power to do so. An additional charge may be levied for next working day deliveries.  Next working day deliveries are not available on all products, and are subject to order placement before certain times.  Should you have a particular delivery requirement please enquire before placing your order. 


In general, any dealings which the seller may enter into, including any contracts for the supply of goods which may subsequently be entered into, with other parties including buyers shall be contracted by the conditions above mentioned. In addition, the seller will ensure that no condition which the buyer may seek to impose on any subsequent contract between buyer and seller conflicts with any of the previous conditions under which the seller operates. Should such conflicts be discovered subsequent to the commencement of a contract then the seller reserves the right to terminate without further notice any such agreement, in which case the seller will have no liability in respect of any losses or damage or expenses arising there from.

When confirmation of order is received, this is to indicate that we have received your order.  It does not indicate that a contract exists between us.  We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods or we are no longer able to supply a particular product for some reason.  In the case of a changed price, we will always contact you first to ensure that the price is acceptable.


Cancelled Orders:
Should you wish to cancel your order we will of course try and help. In the event that an item is in stock and has not yet been despatched, we are able to cancel your order with no further charges or recourse.  If we have placed an order on our supplier to fulfil your requirement, we are unable to accept cancellations from that point onwards.  We reserve the right to levy a charge up to the value of 100% plus shipping (and other) costs incurred for cancelled goods.

Returns are accepted on a case by case basis.  In the event that a product is no longer required, or a wrong item is ordered, we can only accept a return if the goods are unused, unopened, in its original packaging which has not been damaged. Returns should be made within 10 working days of delivery, at your own cost.  Please note that it may be necessary to levy a restocking/ handling charge.  We endeavour to avoid passing these charges to the buyer, however, in cases where we have to return stock to the original supplier it is necessary to cover at least a proportion of these costs.  Costs levied will be fully explained and transparent.  In the case of a return due to a faulty item, please see our separate policy.

Individuals are protected under the EU Distance Selling Directive which can be found at

In the event that a refund is due, the following options are available:

  • The amount to be used as a credit to be redeemed against future purchases
  • Refund onto a card (please ask the office for a Credit Card Authorisation Form)
  • Payment by bank transfer.  Please note that for Euro and USD refunds directly to your bank, bank charges may apply.  The bank charge value will be deducted from the payment.


In the event that an overpayment has occurred because VAT is not due but the VAT Exemption box has not been ticked by the customer, we reserve the right to offer refund by way of redemption against future purchases.

In situations where there is a requirement to pay a lesser amount than processed through the checkout process on the website, it may be possible for us to settle for the lower amount.  This is not possible where the currency of the card differs to the buying currency, as the card provider will “hold” the difference.

CREDIT CARD SECURITY does not capture or store your credit card details. Credit card processing is done by Realex ( 

Please be aware that credit card payments will not be accepted from the following countries:

  • Afghanistan
  • Angola
  • Armenia
  • Azerbaijan
  • Belarus
  • Crimea
  • Democratic Republic of Congo
  • Cuba
  • East Timor
  • Eritrea
  • Georgia
  • Iran
  • Iraq
  • Ivory Coast
  • Kazakhstan
  • Kyrgyzstan
  • Lebanon
  • Liberia
  • Myanmar
  • Moldova
  • Nigeria
  • North Korea
  • Republic of Yemen
  • Russia
  • Rwanda
  • Sierra Leone
  • Somalia
  • South Sudan
  • Sudan
  • Syria
  • Tajikistan
  • Turkmenistan
  • Ukraine
  • Uzbekistan
  • Zimbabwe

Explanation can be found here: 

We have taken many steps to ensure the security of your transaction. That is why the website uses 128bit SSL encryption via secure HTTP (HTTPS) anywhere that private information or credit card details are required.

For SSL Certificate details please click on the Digicert logo located on the left side of the page.


We shall not be under any liability for damage, losses (whether direct, indirect or consequential), expenses, liabilities, injuries, loss of profits, business or economic loss, depletion of goodwill, costs (including legal costs), claims, demands, proceedings, judgments or otherwise resulting from the failure to give advice or information or the giving of incorrect advice or information whether or not due to its negligence or that of its employees, agents or sub-contractors.

We shall not be liable for economic loss, punitive damages, loss of revenue, loss of profits or expected future business, damage to reputation or goodwill, loss of any order or contract or any consequential or indirect loss or damage, all as may result from, or be connected with: (i) any express or implied terms of the contract between the Seller and the Customer, or of any order accepted by us; (ii) any duty of any kind imposed on us by law arising out of or in relation to the contract between RS and the Customer or order; (iii) any defect in the products or services; (iv) intellectual property rights infringement; or (v) any other loss whatsoever arising out of these terms and conditions of sale.